REFUND and returns POLICY
- Customer must notify within three (3) days any discrepancy or error, non-conformance specification or damaged package. Notification must be made via email and be accompanied with photographs of the discrepancy or error, non-conformance specification or damaged package.
- No claims will accepted after three (3) days from receipt of goods.
- We do not accept returns for incorrect choices or change of mind.
- A Return Authority Number must be received from Leonardi Laboratories prior to returning any products. No credit or refund will be issued without a Return Authority Number.
- Product(s) must be returned in its original packaging, unopened, and undamaged, for a refund to be approved by Leonardi Laboratories.